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Frequently Asked Questions

Are you a Help Desk?

No I’m not a “Help Desk”. If you require that type of Monday through Friday help, we recommend Apple Care Support.

iHelp mac users provides basic help services, such as “how do I do this…”, “my document won’t print”, things that are not critical, things that we can help with when we’re on-site (or possibly remote), when providing other services or tutoring.

What service area do you cover?

My service area is generally the southwest suburbs of Chicago and surrounding areas of Westmont, Illinois, including: Oak Brook, Clarendon Hills, Hinsdale, LaGrange, Indian Head Park, Willowbrook, Burr Ridge, Darien, Willow Springs, Lemont, Woodridge, Lisle, and Downers Grove, many more in our coverage map. If you have any questions about my service area, or are unsure if you are within my area, please call or

Do you have a Senior Citizens Discount, and what percent is it?

Yes, I have 15% Senior Citizens Discount for clients age 60 and over.

What methods of payment do you accept?

I accept cash, personal check, VISA, Master Card, Discover Card, and PayPal. Payment is expected upon completion of services. When using Remote Services, I will email you an invoice.

Do you sell client information?

No, I do not sell or provide anyone information about my clients. See my Privacy Policy on my website.

Do you perform hardware repairs, memory and hard drive upgrades?

No, I do not perform hardware repairs or upgrades. I leave that to the specialists at the Apple Store or Apple Authorized Service center.

What are your business hours?

I currently provide services on weekday evenings, and Saturday morning and afternoon. I’m closed on Sunday.

How do you provide remote services?

I email you a small App. Once you install it and start it up, it generates a one-time ID and password, which you then provide me. I enter them into the App on my Mac. A secure session is established. Once the support/training session is complete, in the upper left, select from the drop-down “Quit” the App. This will disconnect the session.

What is your 30-minute consultation all about?

First, I complete a brief client profile documenting your technology setup and asking you a few questions, including your prioritized list of what you need help with. With time remaining, I can address any small needs you have with your Mac, iPhone, or iPad. At the end of the 30 minutes, you can decide if you want me to proceed for another 30-60 minutes at my standard billing rate.